Frequently Asked Questions

It is the complete solution for your one-off or recurring payment management needs.

Macropay gives you the tools to control your operation and the support of experts with more than ten years of experience.

Macropay is for any business that handles online payments and wants to get the most out of its payments team and strategy.

It works with a wide array of PSPs specially selected because of their performance and low operational costs. Here you will find a list with all the PSPs integrated into the platform. If you want more information about which PSP best suits your business model, contact us.

Yes. It counts with PCI level 1 compliance in every aspect of its functionality.

Macropay lets you do business in over (number of countries) countries with locally selected PSPs.

It works with more than (number of currencies) currencies, making it easy to start accepting payments from anywhere in the world.

With Macropay’s Smart Routing feature, you can customize and optimize your transaction traffic. It also provides you with the ability to create alternative traffic paths in case there is an issue with any of the providers. This ensures that you never miss a sale again, thereby improving your AR.

It has a specific feature that makes managing chargebacks more efficient. It helps you craft different dispute letter templates tailored for each case, manage who disputes it, and track the state of every chargeback.

If chargebacks are a little too much of a hassle, you can always count on Macropay’s team of experts to handle them every step of the way.

Yes, it does. You can configure it any way you want by selecting which traffic route for your transactions will allow it or not.

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It is a platform that manages all the transactions (like chargebacks, refunds, and sales) that take place inside your business, and with just one single integration, connects you with a variety of payment providers and lets you customize your strategy according to your needs.

Because it lets you create a payment strategy that improves your earnings, and saves time and effort.

It is an operational standard mandated by credit card companies that establishes the security procedures and measures that companies must follow to operate with credit cards worldwide.

A recurring sale is a type of transaction that repeats itself periodically. It is mostly used in subscription type business models.

A route is a way to configure your transaction traffic according to multiple variables, like PSP, country, currency, card brand, BIN Bank, sales domain, or 3DS verification.

It helps you improve your approval ratio by making transactions be approved the fastest way possible, avoiding fees, and having different ways to approve them if they encounter difficulties like a system failure or downtime. That way, we guarantee you won't lose a sale again.

It means that when you lose a sale for any reason (like service outages or false positives) involving the payment provider, our innovative fallback system redirects it to another provider. That way, you will never lose a sale again.

It works by configuring another payment provider for a transaction with the same variables configured early on. When the principal provider fails, the transaction goes through a second provider (which we call fallback) and gets approved.

A merchant ID (or MID) is a unique identification number attached to a business that tells the payment processing systems involved in a transaction where to send which funds.

‍You can think of it as an address for your business. If you don’t have a merchant ID, the networks involved won’t know where to send your money.

Merchant IDs are as important as bank accounts and should be treated as such. You open yourself up to vulnerabilities if you widely share this number, so don’t do it unless you absolutely have to.

A token is your client encrypted credit card payment information that can be stored securely and used for future transactions.

It is a third-party company that processes other businesses' electronic payments. E-commerce business models use them as intermediaries between those who make the payments and those who accept them.

They also offer risk management services, transaction matching risk management services for card and bank-based payments, transaction payment matching, digital wallets, reporting, fund remittance, currency exchange, and fraud protection.

It is software that takes care, from end to end, of all your payment processing, from validation to routing and settlement. Doing this helps businesses scale their operations rapidly and enter new markets.

It works by integrating different payment service providers, acquirers, apps, and banks into a single platform.

It is the way you recollect all the payment information from your customers. In Macropay, you can choose from a plug-and-play form, which has the essential information to perform a purchase, or a customizable form where you can add other fields that you think are necessary for your business transactions.

Aside from the fields needed to complete a transaction, you can add any other field you want that helps you achieve your business objective and gather more information about your customers.

Also, you can modify it to match your business look and feel by changing colors, field order, layout, and borders.

It works by setting processing limits inside the Macropay’s backoffice. Once the limits are reached or exceeded, you will receive a complete report detailing when this happened.

Macropay’s platform automatically generates a chargeback letter template with all the information needed for each case, like payer details, e-commerce site, and transaction specifications.

If this happens, please reach out to us. We are always willing to integrate multiple PSPs.

Our expertise in payment integrations means we can offer you the fastest turnaround times in the industry when adding new payment providers for our clients. That way, you can run better your payment strategy, and Macropay can grow and offer a better service to its multiple clients.

Macropay is for companies that process a high volume of transactions in their everyday operations and want a better grip on their payment strategy.

It will help your business, no matter its size, to boost its conversion rates and minimize declined transactions while reducing overall transaction fees and administrative overhead.

In just one month you can start processing your payment with Macropay.